Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
We warranties all product materials and labor for 90 days. If for some reason your product arrives damaged please contact us within 48 hours. Depending on the situation a claim may need to be filed with the shipping carrier.
In regards to a return policy: Consumer must pay the return shipping to our warehouse. At which time goods will be inspected to make sure they can be resold in “new'” condition. Please note that our products are big and heavy. Shipping can be a major expense depending upon your location.
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 2 business days). It will then be dealt with confidentially, and effectively.
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
Our site’s registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer’s contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user’s identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user’s identity and for use as account numbers in our record system.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in. Cookies may contain information about the use of your computer, but don’t include personal information about you.
This policy explains how cookies are used on this site, and how you can control the cookies used on this site.
We may collect information automatically when you visit this website by setting a cookie. This cookie allow us to identify your computer. You can choose below not to allow cookies. If you do, we can’t guarantee that your experience with this website will be as good as if you do allow cookies.
The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on this website and your location. Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies, or prevent automatic acceptance if you prefer.
These links explain how you can control cookies via your browser. Remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:
The following types of cookies are used on this site.
This cookie is used to maintain your identity, or session, on this website. The name of the cookie used for session tracking by this website is ‘sid’, which stands for ‘session identifier’. This cookie contains only a 32 character alpha-numeric string which helps this website identify you.
Google Analytics Cookies
Google may set cookies on your computer when you access this webiste. These cookies monitor how you move around this website, and how you reached it. You can opt out of these, if you want, by following the link below:
Social Media Cookies
Social media sites like Facebook, Twitter and Google Plus may set cookies on your computer when you access this website. You can opt out of these, if you want, by following one of the links below: